Returns & Exchanges

1. RIGHT OF RETURN

You may request a return within 14 days from the date of delivery.

To be accepted, the product must meet all of the following conditions:

- The swimsuit must be unused, unwashed, and show no signs of wear

- The hygiene sticker must be intact

- All original tags must be attached

- The item must be returned in its original packaging

- The product must be free of odors (perfume, creams, sunscreen) and stains

⚠️ For hygiene reasons, returns will
not be accepted if the hygiene sticker has been removed or the product has been
worn.

⚠️ Items purchased as a set (top +
bottom) must be returned together. Partial returns are not accepted.

2. EXCHANGE

We offer product exchanges.If you would like a different size or model, please:

- Contact us in advance to confirm availability

- Send an exchange request to the following phone number: +359886886003

After confirmation from our side, you will receive instructions for return and
exchange.

3. HOW TO RETURN A PRODUCT

To return a product:

- Fill out the return form (if included in the package)

- Place it together with the item in the package

- Send the parcel to the address listed below

For assistance, you can contact us at:

📧 miss@swimmellow.com

4. RETURN
COSTS

- Return shipping costs are the responsibility of the customer, unless the product is
defective or sent by mistake

- You may use a courier of your choice

-MissSwimMellow is not responsible for lost or damaged return shipments

⚠️ In case of incomplete returns
(e.g., missing part of a set), the request may be refused.

5. REFUNDS

Once the returned product is received and approved, the refund will be processed within
7–10 business days.

- The amount will be refunded via the original payment method

- Initial shipping costs are non-refundable

- Additional services (e.g., express delivery) are also non-refundable 

Delays may occur depending on the bank or payment provider.

6. DEFECTIVE OR INCORRECT PRODUCTS If you receive a defective or incorrect product:

- Contact us within 48 hours of delivery

- Send photos of the product to:

📧 miss@swimmellow.com

We will arrange a replacement or refund at no additional cost.

7. RETURN ADDRESS

MissSwimMellow

+359886886003

Montana 3400

72 3-ti Mart
Blvd

Bulgaria